Standard Chartered - SME – Relationship Manager

JOB TITLE: SME – RELATIONSHIP MANAGER
JOB ID: 372981
JOB FUNCTION: Consumer Banking
LOCATION: Nigeria – SCB

JOB DESCRIPTION
- Acquisition and managing of SME customer relationships through pro-active and consultative approach and detailed understanding of existing customers’ businesses to enhance liabilities and revenues. The holder is to be the link between strategic and tactical / operational roles in the business.
- Acquisition of profitable new customers for SME banking business through the creation, development and maintenance of high quality advisory relationships that includes effective consultative selling and creative restructuring of financial solutions (within segmentation boundaries).
- Achieve budgeted growth in SME Banking within agreed and approved business risk parameters.
- Deepen and secure existing and new business relationships through the analysis of needs and provision of products and services.
- Creatively tailor products to meet individual and customer needs.
- Analyses and reviews quality of potentials and existing business to ensure maximum profitability.
- Manages credit quality standards through effective management of riskaccording to the PDDs, Departmental Operating Instructions (DOI) and other SCB/SME policies.
- Maintain accurate and up-to-date records of all actual and attempted customer interactions.
- Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
- Work in close partnership with Business Analysts and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI’s and PDD’s.
- After considering of individual case merits, recommend credits for approval by relevant authorities.
- Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers.
- Provide feedback to senior management, marketing and product management on customer’s needs and the efficiency of marketing strategiesand tactics.
- Responsible for delivering a service to customers that matches the Bank’s brand promise of being “the Right Partner”

KEY ROLES & RESPONSIBILITIES
The role holder is primarily responsible for driving profitablity of New to Bank and Existing to Bank customers, by proactively engaging the customers, understanding and meeting their needs with the full suite of consumer banking solutions- especially SME solutions

QUALIFICATIONS & SKILLS
- Minimum qualification – Tertiary qualification – not lower than 2nd class . Relevant professional qualifications are added advantage.
- Banking experience is an advantage 5 -7 years depending on Job grade).
- Sound relationship and leadership skills; firm grasp of SME Banking and Trade/FX products, policies and procedures is critical for Team Leader roles
- Sound relationship skills, credit, sales and management skills.
- Strong in analytics and numerate.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

DIVERSITY & INCLUSION
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

CLICK HERE TO APPLY
When the page opens, at the Location dropdown, select Nigeria – SCB and click Search.